Payment Policy
Thank you for shopping at VNE (VOW NOW EXPRESS). Please read the following payment information before placing your order.
Accepted Payment Methods
We accept the following payment methods: Credit / Debit Cards including Visa, Mastercard, American Express, and UnionPay. We also support PayPal, allowing you to check out quickly with your PayPal account or pay via a linked credit or debit card.
Fast digital checkout methods are also available, including Shop Pay, Apple Pay, and Google Pay. These convenient checkout options allow customers to complete purchases quickly using saved payment and shipping details, without manually re-entering full personal information.
No additional surcharges, hidden fees, or processing fees will be applied for any supported payment method. All payment transactions are securely processed through official encrypted payment gateways. We do not collect, store, or retain your full credit card or bank payment information on our website servers.
Payment Process
All payments are processed directly on our official checkout page with full SSL encryption. You will not be redirected to unknown third-party platforms during the payment process, except for PayPal’s official secure authentication window, which is a standard and required security verification step for PayPal transactions.
Checkout: After reviewing your shopping cart and proceeding to checkout, you will be required to fill in accurate shipping and billing information to complete order submission.
Payment Selection: On the checkout page, you may select your preferred payment method, including all supported credit cards, UnionPay, PayPal, Shop Pay, Apple Pay, and Google Pay.
For Credit / Debit Cards & UnionPay: You can directly enter your valid card details on our secure checkout form. The entire transaction is processed instantly by our authorized payment provider, and you will remain on our official website throughout the entire payment process.
For PayPal: After selecting PayPal as your payment method, you will be redirected to PayPal’s official secure page to log in and confirm your payment. Once the payment is successfully verified and completed on PayPal, you will be automatically redirected back to our store website to finalize your order.
For Shop Pay / Apple Pay / Google Pay: Simply select the corresponding fast checkout button on the checkout page. The system will automatically use your saved verified payment and shipping information. After completing simple identity verification, your transaction will be processed instantly on our secure website without page jumps.
Order Confirmation: Once your payment is successfully processed and verified, an official order confirmation email will be sent to your registered email address. If your payment fails, a clear error prompt will be displayed on the checkout page. You may switch to another available payment method or contact your bank for further confirmation.
Payment Timing and Charges
All orders require full advance payment at checkout before production and shipping arrangements are initiated. No post-payment or installment service is provided.
You will receive an official order confirmation email immediately after successful payment. If your payment fails repeatedly, please try an alternative payment method or consult your issuing bank for transaction restrictions.
Currency and Amount
All product prices, shipping fees, and order amounts displayed on our website are denominated and settled in United States Dollars (USD).
For transactions completed via PayPal and UnionPay, the real-time exchange rate will be independently determined and applied by the corresponding payment provider at the time of transaction. We are not responsible for any exchange rate differences or conversion fees charged by third-party payment platforms.
Payment Security
Our entire website and checkout system adopt professional SSL encryption technology to fully protect your personal information and payment data. All card information transmitted during payment is fully encrypted. We never store complete credit card details, debit card information, or private payment data on our website servers, ensuring your payment security and privacy.
Invoicing
After your order is fully completed and delivered, we will send an official electronic invoice containing detailed order information, product details, and payment records to the email address you provided during checkout.
Payment Failure
If your payment cannot be completed successfully, please check the common reasons below: your payment card is not expired, you have sufficient available balance or credit limit, and the billing address you filled in is consistent with the bank’s registered information.
If the payment problem persists and cannot be resolved, please feel free to contact our customer support team for assistance.
Contact Us
VOW NOW EXPRESS
Email: sales@vownowexpress.com
Phone: +852 96782437
Address: WORKSHOP 60, 3/F, BLK A, EAST SUN IND CTR, NO. 16 SHING YIP ST, KWUN TONG, HONG KONG
Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)