Refund policy
Return & Refund Policy
Thank you for shopping at VOW NOW EXPRESS. We want you to love your dress. If you are not completely satisfied, please read our return policy carefully before submitting any request.
Return Eligibility by Product Type
Ready‑to‑Ship Items Eligible for return within 30 calendar days from the delivery date. Items must be unused, unwashed, in original condition, with all tags and packaging intact. Items must not be altered and must be resalable. Dresses with stains, perfume marks, scratches, or alterations will not qualify for return. Return shipping costs are the customer's responsibility. Original outbound shipping fees are non‑refundable.
Made‑to‑Order / Custom Items NOT eligible for return or refund, except for quality issues or shipping errors caused by us. This includes custom‑size, custom‑color, personalized, and made‑to‑order dresses.
Final Sale / Clearance Items NOT eligible for return or refund.
How to Apply for a Return
Contact us within 30 days of delivery at sales@vownowexpress.com or call +852 96782437. Include your order number and, if applicable, clear photos of defective or incorrect items. Our team will review your request within 3 business days. If approved, we will send you a valid return shipping address by email.
Important Do NOT send any items back to our general business address or any address you find online without prior authorization. Returns sent to unauthorized addresses will not be accepted or refunded.
Return Shipping Cost
Customer‑initiated returns (e.g., size issues, change of mind): You are responsible for return shipping costs. Original shipping fees are non‑refundable. Issues caused by us (e.g., wrong item, defective product, missing items): We will cover the return shipping cost. Photos may be required for verification.
Restocking Fee
We do not charge any restocking fee for eligible returns.
Refund Processing
Once we receive and inspect your return, approved refunds will be issued to your original payment method within 5–7 business days. Please allow additional time for your bank or payment provider to process the refund.
Order Cancellations
Orders can only be canceled before they are shipped. Once dispatched, cancellations are no longer available, and you will need to follow the return procedure after receiving the package.
Refused or Undeliverable Packages
If a package is returned due to an incorrect or incomplete address provided by you, you will be responsible for the original outbound shipping cost and the return‑to‑sender fee. These charges will be deducted from your refund.